The following table lists the known issues for the version 3. If a workaround is available, it is noted in the table. Setting the Security Profile to Maximum during the Setup Wizard causes External Authentication to be enabled. Although administrators can create local user IDs and passwords, local users will not be able to access the HDX system as long as External Authentication is enabled.

Incoming calls from analog phones do not display on the Recent Calls screen. Do not use the analog phone connector if you are using as HDX series system in Hong Kong or South Africa. If your HDX series system came with a telephone adapter, refer to the accompanying telephone adapter setup sheet for information on whether the adapter is needed in your area. When using a camera near API command and switching back to camera 1, auto-tracking is not re-enabled.

The notification in boldface is not applicable to calls made to and received from IP end points. If you establish multiple calls between the two systems, you may experience audio feedback.

Incoming voice calls do not work in a password-protected conference. Starting with the release 2. HDX systems running software version 2. Do not connect or disconnect a Polycom SoundStation IP conference phone or HDX system digital microphones while in a call. Doing so may result in some anomalous behavior such as audio coming out both the conference phone and HDX system.

To restore normal operation, hang up the call. Volume changes made during the setup wizard are lost when the system restarts. When the Polycom StereoSurround setting is enabled on HDX series systems, audio might drop during a call that connects to a Virtual Meeting Room VMR through the Polycom Halo H.

During multipoint video conference calls using the Lync Server, the video conference session might not completely disconnect when the Organizer disconnects from the conference. This behavior depends upon how Meeting Policies are configured on the Lync Server, and might be observed when the Lync Client is the organizer or when the HDX system is the organizer.

Calls dialed using analog voice lines will not roll over to other call types if the call is busy or otherwise fails. Do not mix unrestricted speeds that are a multiple of 64 kbps and restricted multiple of 56 kbps participants in an internal multipoint conference.

Calls do not connect if the HDX system is not restarted after changing ISDN settings. To avoid this issue, restart the HDX system any time an ISDN parameter is changed. When an HDX system hosting a multipoint call is connected to the maximum number of video endpoints, the Place A Call screen displays Add Video Call instead of Add Audio Call. The HDX system will be able to connect to an additional audio endpoint, but will not be able to connect to another video endpoint. During MCU calls to 3 remote callees, the two SIP calls remain connected at Kbps and Kbps, respectively.

But the third ISDN call crashes intermittently at Kbps. The 'mpautoanswer donotdisturb' command sets the HDX system to Do Not Disturb both in and out of calls. The command is supposed to place the HDX system in the Do Not Disturb state only when it is already in a call. Customers may experience a crash when placing a Point-to-Point call from an HDX system that is registered to a SIP server with a DMA IPv4 address to a Far End HDX system that is registered to a SIP server with a DMA IPv6 address.

An MPTZ-9 camera on an HDX system is compared unfavorably to a EagleEye II camera because of video noise. EagleEye II cameras provide higher quality video than MPTZ-9 cameras.

After panning for several seconds, the MPTZ-9 camera might display poor quality video. This problem resolves itself within a few seconds. When the HDX desktop system is reset, the camera position and zoom might not return to the Preset 0 position. The only supported camera for the HDX series system is part of the video screen that is shipped with the HDX series system. If a different camera is connected to the HDX system, the HDX system will turn off if powered on or will not power on if in a powered off state.

Remove the unsupported camera and reconnect the video screen that was shipped with the HDX series base system. The HDX system enables you to select a 4: The HDX system will automatically default to the supported Far-end camera control is not supported when in a multipoint call. You may see blue video for a few seconds while the HDX system camera wakes up. The camera may also take a few seconds to focus after waking up. If you downgrade the software to a version earlier than 2.

Select the detect camera command in the user interface or web interface, and then configure the white balance. The HDX system only shows 2nd Camera info in System Information from WEB UI and TV UI.

If you have an external power supply attached to a camera and you want to move that camera from one port to another, you must follow these steps:. When an EagleEye camera is attached to an HDX system, you can select a 4: The camera name can be modified only with Roman-based characters. If you modify the camera name using non-Roman-based characters, a message displays instructing you to use valid characters on the keyboard. Trying to modify the camera name with non-Roman-based character results in the camera name disappearing.

As backlight compensation is not applicable to a EagleEye View camera, this setting should not be displayed. The EagleEye Director does not support the People on Content Feature. Depending on where people are sitting in relation to the EagleEye Director, two people who sit close together and take turns talking over a period of time might not be correctly framed together by the camera.

If a Room View adjustment or camera calibration is taking place, the EagleEye Director will not send or will stop sending content. Users can send content after the adjustment or calibration is completed. In sleep mode, the EagleEye Director does not go to the back-facing positions. If the EagleEye Director is focused on a speaker with another person in the frame, in either foreground or background, EagleEye Director will not focus on the second person if he or she begins speaking immediately after the first speaker.

Ensure that adequate spacing exists between people in the room, or have speakers who are close together wait until EagleEye Director refocuses on the room before having the second person begin talking. The EagleEye Director has a range of approximately 10 feet, or 3 meters, when it has panned to a degree angle. People located at the extreme of this range might not always be recognized by the tracking feature, and therefore the camera may not focus on them as they speak.

Ensure that all speakers are located well within the camera's range. If a factory restore function is performed on the EagleEye Director, the version of software shown will be the same as before the factory restore was done, even though the camera has returned to the software load with which it was provisioned.

Have the HDX system redetect the EagleEye Director, and check the software version from the HDX system. Both the EagleEye Director and the HDX system will now report the correct software version. The EagleEye Director draws green lines on the screen to perform calibration.

If the HDX system restarts while the EagleEye Director is calibrating, the green lines will still be present after the HDX system restarts. To remove the green lines, either go to the EagleEye Director calibration page again, or restart the EagleEye Director.

An EagleEye Director close-up shot may appear off-center when displayed in 4: Restart the HDX system after you manually change the date or time. When selecting a system to have chair control, the endpoint does not stay highlighted as being the chair control.

To release chair control, highlight all the participants in the Meeting Participants window and select Release Chair. When providing closed captions over a serial connection, you must manually go to near video before entering text.

Closed captioning sent through either the serial port or the web interface is limited to 31 characters per line. HDX systems can share presence information with up to Contacts. If a remote site attempts to invite the HDX system as a Contact after it has reached its limit of Contacts, the HDX system rejects the invitation but does not display a warning message to the local user. Some DVI video sources such as certain laptops do not correctly support the hot plug detect pin HPD.

This can result in the source sending video in the wrong format for HDX system video input ports 4 and 5. Please consult your equipment manuals to find out the behavior of the HPD pin. Presets support switching from one People source to another.

Presets do not support switching from a People source to a Content source or from one Content source to another. Content at a resolution of x is scaled and sent to the far site in x format unless the far site can display it at x When hosting a multipoint call, HDX systems typically stop showing content when a new participant joins the call. It may fail to do so when the fourth participant joins. If the Quality Preference setting on the Cameras screen is configured for content and a call is placed at 6 Mbps, the allocated bandwidth for content is only 1.

Occasionally, an HDX series system will not show content when a computer connected directly to the HDX system is coming out of sleep mode. Lower the connection speed of the HDX system connected via SIP to match the connection rate of the H. Your call might fail when dialing a directory entry when the IP address and phone extension are in separate fields and the HDX system is not registered to a gatekeeper. Edit the directory entry to include the dial string ipaddr ext or dial the call manually.

If a directory entry only includes an extension, the Polycom Touch Control cannot dial the call. When a directory entry has both an ISDN and IP address, calls placed as IP connect at the designated call rate for ISDN.

An entry in a custom directory group may be removed from the group if you edit the entry. The entry is still available in the Contacts group. From time to time a directory query may not return a full list of matching entries.

If the HDX system is downgraded to a version earlier than 2. Changes made to a global directory are seen in the web interface but not in the Polycom Touch Control directory. When an unencrypted HDX system calls into an encrypted call between a TANDBERG MXP system and a Sony PCS-G50 system, the HDX system will connect but the Sony system will hear loud, distorted audio.

When performing a factory restore on an HDX series system, green video is displayed for a few seconds before the system restarts. This is normal behavior and the system will boot to the setup wizard. Registering to a gatekeeper may change the dialing order configured on the system.

Field-upgraded hardware does not function correctly if restored to a factory partition with software that is not recent enough to support it. For example, upgrade kits for HDX and series systems require software version 2. HDX series upgrade kits require version 3.

Contact your Polycom representative or customer support to ensure that the factory partition contains a software version that supports the upgraded hardware. HDX systems with a QBRI card installed do not issue an SNMP alert when the QBRI card is replaced with a PRI card. HDX systems do not issue an SNMP alert when a V. HDX systems restart when the HDX system microphone cable is connected incorrectly.

Intermittently, HDX systems customers may experience an HDX series system rebooting automatically during a conference, When this occurs, all configurations of the HDX series system are lost. However, after reconfiguring the HDX system, the conference continues. When an HDX system dials into Cisco Unified Videoconferencing CUVC through H. An HDX series system registered with Cisco VCS V. Calls between HDX systems and Lifesize Room Systems over IPv6 do not connect when both systems are configured for maximum security.

If Microsoft Outlook is set to the German language, the HDX system does not display the Join Now button for the user to join the Lync online meeting. The Polycom Touch Control cannot retrieve the Favorites list or directory entries from the OCS R1 Edge server because OCS R1 is no longer supported. When ICE is enabled on an HDX system with 3.

When you schedule a meeting using Microsoft Lync Online Meeting, the Join Now icon might not appear. Incompatible Windows NT LAN Manager NTLM settings might cause an HDX system reset. This issue occurs when the Server Authentication Level is set to Send NTLMv2 response only, and Refuse LM, NTLM, and the HDX system is set to NTLMv1. The Microsoft Lync user interface allows access to Admin settings for any role if the local Admin password is empty. The HDX system checks the local administrator account credentials for access to administrator settings, but if the local administrator password is not specified, the system allows any role to modify administrator settings.

When placing analog phone calls, HDX systems integrated with Microsoft Lync do not automatically add a 1 to the dial string. When using Microsoft Office Communications Server or Microsoft Lync Server as your global directory, if you search for a common last name, the HDX system might return the first matches without giving any warning that there might be more matches. HDX systems do not support public switched telephone network PSTN calls on the Mediation Server Gateway in a Microsoft OCS or Microsoft Lync Environment.

During a Lync client call to an HDX system, video pixilation or blurriness might result when the Lync client disables and then restarts video. When the Microsoft Lync client places a call on hold, the HDX system incorrectly indicates that the call was muted.

Internet Explorer version 8 shares cookies among all active sessions. If you manage multiple HDX systems within the same Internet Explorer 8 browser session, you might encounter unexpected behavior. For Microsoft qualification configuration, enable Security Mode in the Admin Settings and select the Medium security profile to ensure secure web https access to the HDX system.

HDX systems in a Lync environment is not accepting incoming voice calls via a Media Gateway Mediant SBA. HDX systems receive very low video frame rates during OCS R2 calls. This causes blurred video on the HDX systems. When this condition occurs, can you make money off redbubble far-end video on the OCS clients MOC is not affected.

In a call with an RMX system, HDX systems paired with the Polycom Touch Control display an incorrect number of participants. A pillarbox effect sometimes occurs on HDX system calls from a RMX system. When HDX systems dial lync call option is grayed out an RMX system conference, audio might fail during the call. Dial into the conference and then provide the password using DTMF tones when prompted. Content loss may be experienced in a SIP call on an HDX system using RMX conferencing with Avaya System Manager 6.

This scenario can occur when the Avaya system registers two 1XC clients, where one 1XC client uses H. While both 1XC calls receive content, content loss may occur when the active speaker changes. Interoperability Polycom Touch Control. The Polycom Touch Control cannot perform a Detect Camera function. On a Polycom Touch Control connected to an HDX series system, when you select content you cannot choose a PC icon.

The only option is DVD. On the Polycom Touch Control, the global 15 minute binary option strategies affiliates book and Favorites pages sometimes appear to be blank.

Due to synchronization issues between CMA and LDAP, some favorites on the Polycom Touch Control might not be listed. On some ITP systems, buttons on the Polycom Touch Control admin page do not toggle properly. Do not touch or hold the Polycom Touch Control device by the black border outside the visible screen.

When an HDX system is paired with a Polycom Touch Control device and using a Global Directory Server GDSthe HDX system downloads directory information only from the server configured in first entry in the directory configuration page.

Do not use an external control panel such as Crestron or AMX with an HDX system that is paired with a Polycom Touch Control. The Polycom Touch Control might display the status of offline HDX systems as Available. When the Polycom Touch Control is paired with an HDX series system that is configured for a content source but not receiving video on that source, the Polycom Touch Control incorrectly reports that the source is playing. Use the HDX system web interface to disable the Require Login for System Access setting.

After you disconnect the Polycom Touch Control and press a button on the remote, the HDX system home screen returns after 30 seconds. Also, if you unpair the device through the web interface using the Forget This Device button, the home screen reappears. When upgrading from a previous software release to the current software release, the Android 2.

Press Enter to close the associated open application and the upgrade process will continue as designed. On occasion when adjusting the volume or brightness slider, the slider does not respond. However, if you navigate away from the screen and back to it, the asterisks are no longer being displayed even though the meeting password has been entered.

Also, the information screen shows a green icon indicating that the meeting password has been set. The HDX system was unable to send content while paired with Polycom Touch Control. The Polycom Touch Control does not display call statistics of a Lync Online Meeting, during calls with CCCP and RTV options enabled and Polycom Touch Control is paired with an HDX system. Polycom Touch Control statistics columns appear as blank.

But, Web UI displays the statistics, as expected. Polycom Touch Control directory searches return a limited set of search results or no results. Polycom Touch Control software can be updated automatically but there is no mechanism to update the HDX system software automatically, which causes the HDX system and Polycom Touch Control to become unpaired. When an OTX customer puts a call on 'hold' from Polycom Touch Control, the primary caller goes on 'hold' and the remote site 'callee' remains active.

After hanging up a point-to-point call using Polycom Touch Control, the Polycom Touch Control jumps to the In Call screen which displays "Calling The screen continues us dollar and singapore dollar exchange rate display " Calling When connecting to a RADVISION Pathfinder system with H.

At higher call speeds, an HDX system in a call with a Sony PCS-HG90 system shuts down intermittently. HDX systems are unable to send content in H. When an HDX system is paired with a Polycom SoundStation IPthe HDX system and the SoundStation IP might occasionally play audio same time.

Encrypted calls between HDX systems and Tandberg systems using 2x56 K ISDN have poor audio and video quality. If an HDX system hosts an internal CP MCU call with two other HDX systems and the VSX system joins last, the top L and R quadrants display an incorrect aspect ratio. Make the VSX system connection either first or second, but not the last connection.

Directory entries with localized names longer than 21 characters are truncated on the Edit Entry screen. Limit localized names to 20 or fewer characters on the Edit Entry screen. Limit localized names in the directory to 17 or fewer characters. By default, both system and error logs downloaded from an HDX system are named log. Download the full "System Support Package" which contains both system and error logs. User interface distortion emini auto trading system occur if a monitor is configured with a 4: Distorted video may occur in a multipoint call between PAL and NTSC systems if Zoom People Video to Fit Screen is enabled.

When Dual Monitor Emulation is enabled, the composite video in multipoint calls with five or more sites is clipped on the left and right sides.

"Lync Call" option is grayed out

The only supported display for the HDX series system is the Polycom display. If a third party display is connected to the HDX series system, the system will turn off if already powered on, or will not power on if in a powered off state.

UC Integration for Lync - Show my video automatically is greyed out | Unified Communications Applications | Cisco Support Community

If Monitor 1 is connected to the HDX system using a different format than what is configured in the user interface, you may get a blank screen. Or change the monitor format using the web interface. If a VGA monitor is connected to an HDX, or system, the HDX system splash screen is tinted green.

Manually configure the HDX system and the monitor to match each other. If a monitor does not support the timing mode selected by U-Boot for its splash screen, the video artifact will depend on the monitor.

Some monitors may fail to correctly center video and user interface screens from an HDX system. If this occurs, use your monitor's horizontal adjustment feature to center the video. When an HDX system wakes up, Monitor 3 displays distorted video if:. Component YPbPr - Resolution: To work around this issue, change the monitor settings or turn Monitor 2 off and then on. To prevent this problem, limit number of double-byte characters in the near end Site Name to 14 characters.

Video from an iPower system is not visible when an HDX system is hosting a multipoint call. Place a point-to-point call or have each endpoint call into a video bridge. When an HDX system uses the Conference on Demand COD functionality, a seven-way call is the largest conference that will connect. Use an RMX system to host the multipoint call if more than seven participants is required. Do not use the HDX system's internal multipoint feature with direct connect calls.

During Multipoint calls, the HDX system spontaneously reboots when making a SIP call connected to a H. When calling annex O addresses, HDX systems do not include the entire domain string to complete the call. HDX systems restart and disconnect from H. When a broadcast storm is created by having two HDX systems connect to a hub and a cable connecting two ports of the hub together, after approximately 10 minutes an HDX system will freeze for several seconds, clear, and then freeze again.

When four HDX systems are connected to a LAN through the same 10M hub, an HDX system restarts if two HDX systems are in a 4M call with the other two HDX systems. When you change the network interface attached to an HDX system from PRI to QBI, make sure to uncheck the box Calling Endpoint Uses the Original ISDN Number before disconnecting the PRI interface.

In very rare cases, some HDXs in an RMX conference will not show content received from the RMX. When using Polycom People on Content on an HDX series system, do not preview camera 2 before activating People on Content. If an HDX system does not have an internal battery and is configured to use a time server, the HDX tx real estate earnest money will go to sleep shortly after restarting if idle.

This is due to the system time being set to the year until successful connection to the time server. Once the connection to the time server is made, the screen saver wait time is exceeded and the HDX system goes to sleep. This is normal behavior.

When an HDX system is configured to a directory server that supports presence LDAP, Office Communications Serverpresence status is not displayed when a directory search is performed. Presence will be displayed once the directory entry is added to Favorites.

If the profile you upload to an HDX system includes registration with multiple Global Management System servers, only the first server is registered after the system restarts. Dynamically-managed HDX systems in a Microsoft Lync environment do not correctly report Directory or Presence status to the Polycom CMA server. If an HDX system is configured by the Polycom CMA server to disable Security Modethe user will be prompted with a log in when attempting to navigate to the HDX system web interface.

The log in window will reappear even if the user enters the log in information. Close the web browser session and navigate to the HDX system's web interface. HDX systems do not successfully register to the CMA provisioning server if the user name contains a dash.

An HDX system user will not be able to authenticate to the CMA server when going through the setup wizard if the user name is duplicated across multiple domains.

Reconfigure the HDX system with the new profile settings. When the CMA provisions the HDX system with a scheduled provisioned profile that includes the password for a Tri state livestock market abingdon va Directory GDSthe HDX system is updated with the password.

However, the user interface screen will show that the password has been provisioned, but the web interface will not.

Best printer for making counterfeit money an HDX system is configured for provisioning from the CMA server, you will be unable to log into the system if the following conditions are met:.

To work around this issue, delete the system settings by pressing and holding the restore button on the HDX system for 15 seconds while the system powers on. Use automatic provisioning and then configure the Home screen using the HDX system's web interface. The HDX system Gateway Country Code value is not provisioned when the CMA Administrator has created a scheduled provisioning profile with a value for the Gateway Country code.

Update the Gateway Country Code value manually on the HDX system via the local system interface or web interface. Occasionally, when an HDX stock option anti-dilution provision is configured for dynamic management mode with a CMA server, the HDX system is not provisioned with the correct user name based on the provisioned User ID.

HDX systems operating with automatic provisioning check for software updates at an interval specified by the administrator. If an update is required, HDX series systems perform the update even if they are currently being used as PC displays. HDX systems sold in Russia do not operate with automatic provisioning. When an HDX system in dynamic management mode is configured 100 accurate binary options indicator for mt4 uk a static IP address, presence information will not be displayed correctly.

To resolve this issue, configure the HDX system for DHCP. Do not use CMA to dynamically manage an HDX system located behind the VBP-ST Access proxy. Occasionally, when an HDX system is being managed by CMA in dynamic management mode, the HDX system will not indicate that the Presence Server is down on the System Status screen when an invalid password is entered on the provisioning page on the web interface the Provisioning Server will show a red down arrow.

Restarting the HDX system results in the Presence Service status displaying the correct status. When the Display button is held down, the HDX system remote control displays some video output formats that are not available for HDX and HD series systems. A document will occasionally fail to print when an ISDN call is made and either endpoint performs an action with the remote control.

This print failure will occur when two HDX systems have the following settings:. Polycom provides sample numbers in the HDX system directory, as well as video test numbers that you can use to test your HDX system. Please be aware that these numbers may occasionally be unavailable. After multiple authentication attempts, HDX systems might display performance issues and become unstable. Select the Enable Session List setting. When External Authentication is enabled, local User credentials do not allow access delphi scalper forex high probability scalping system the HDX system.

The Security page in both the local and web interface does not correctly report Descargar robot forex gratis en español, SNMP, or Web connections. HDX systems do not issue an SNMP alert for failed or successful attempts to log in via Telnet. When a Meeting Password is set on an HDX HD series system and multiple sites call it and enter the password in rapid succession, the HDX HD series system displays blue video.

If you attempt to configure an invalid User ID on a system one that does not meet the system's security policyyou may get an error message that mentions the Admin ID rather than the User ID. In an encrypted point-to-point or multipoint SIP call, the local system interface displays the correct encryption status, but the web interface displays -- 9. When the HDX system has Security Mode enabled, you cannot access the system via telnet port 23 or However, the Security Settings screen will still show a green check mark next to Telnet.

Because Internet Explorer version 8 shares cookies between all active sessions, you might experience unexpected behavior when managing multiple machines within the same instance of Internet Explorer. Polycom's web interface does not enforce session timeouts if you connect using a Chrome browser.

When configuring the Maximum Security Profile during the setup wizard, ensure that mutual certificate authentication is selected on the Certificates page. Navigate away from the page and then back to it to use the restart button.

If you have configured the HDX system with a security profile other than maximum and have required that users log in to access the system, non-administrative users will be unable to use the system if they attempt to access a page that requires administrator credentials.

Other protocols are not supported. For security reasons, HDX systems do not support basic or plain text authentication with any SIP server as per RFC Low video frame rate observed in Maximum Security Mode during Point-to-Point calls between two HDX systems call speed setting kbps.

With some LDAP queries, the HDX system is unable to dial entries with SIP addresses. Latency is not being calculated when making SIP calls. Latency is reported in the CDR for H. The Main Camera Up trap is not sent when an HDX system starts up.

HDX systems do not time out in software update mode if they are waiting for user response. You may observe black video when performing software update on an HDX series system configured for DVI x 50 Hz. Allow the software update to complete normally. Do not power off the system during the software update process. If the upgrade is interrupted, the system could become unusable.

When running a software update, you may see video artifacts on secondary monitors. The primary monitor will display the Software Update status screen. When updating an HDX system that is behind a Linksys router, the update stalls unless the computer you are using to run the update is configured as host on the network. While a software update is in progress, additional browser sessions that attempt to connect to the system may fail to do so, even though the update is proceeding normally.

HDX or series systems customers in a PAL environment will switch to Component monitor output after a Software Update is run with Erase System Flash Memory selected.

After the update, hold down the remote control Display button and change the monitor output type. Downgrading HDX system software from version 2. If you perform a software update on an HDX system using Microsoft Internet Explorer 8. This limitation applies to the following fields:. If you select a static IP address in the setup wizard, the following message appears:. The Software Update feature might occasionally fail to upload an update package successfully.

Refresh the browser page. When the option to select an update package appears, reselect the update package. If you upgrade the HDX system software by using a USB stick while you are logged in to the HDX system through the web interface, you might still see pages from the older version of HDX system software after the upgrade. HDX system version 3. As a a result, you must reconfigure the admin password if you downgrade from version 3. To upgrade to HDX system version 3. After a factory reset, upgrading Polycom Touch Control software from version 1.

The only option is Force Close. Whether or not you click Force Closethe upgrade completes successfully. If TIP is enabled, the HDX system might not successfully call into a TelePresence Server-hosted conference.

When changing the TIP-enabled configuration, disable SIP and then re-enable it. This resets the SIP configuration to apply the TIP setting. During Pt-to-Pt calls, Hdx does not transmit call statistics with the TIP option enabled in Siemens environments. Result is OTX room participants can only see local video.

Periodically, pixelation occurs following movement during TPS conferences in Polycom and CISCO Room Systems. Pixelization resembles a halo that trails behind any moving object. This issue affects only single screen endpoints, during TPS calls. In single screen environments, there is more restrictive size limit of the TCS cap set than on other dual screen HDX endpoints. If an HDX system hosting a multipoint call has been configured to display content on Monitor 2, content will be displayed on Monitor 1 if a far-end system sends content under the following circumstances:.

When a custom banner is enabled in the user interface, all lines of text under the security banner are not legible. After you disconnect a call and are asked if you want to add the number to the directory, the message disappears too soon. It may take several minutes for the LAN status indicator to update after the LAN has been reactivated.

The user interface could redraw improperly after repeated changes to the configuration of Monitor 1. Navigate to another user interface screen, then return to the original screen. If this does not resolve the issue, restart the system. When a system is configured for Basic Modeit does not report far-site information correctly.

On the Country screen of the setup wizard, you cannot use the Down arrow key on the remote control to access the Country drop down box. To work around this issue, use the Up arrow key on the remote control or complete the setup wizard using the web interface.

If an HDX system is connected to a LAN port with EAP enabled, but EAP is not enabled on the HDX system, the HDX system will report IP network connectivity is up indicated by a green arrow when it should show IP connectivity is down indicated by a red arrow. The statistics for receive content show the maximum that might be received rather than the rate currently being received.

When you add HDX system microphones one at a time, the Diagnostics screen may list the version of the first microphone as None. If multiple microphones are connected and you restart the system, they are all correctly displayed. Selecting the space bar in the onscreen keyboard toggles between upper-case and lower-case letters. HDX, and series systems do not show the IPv6 addresses on the System Information screen when connected to an IPv6 network.

The HDX system displays an IP address of 0. Pressing the buttons will cause nothing to occur. Display Icons in a Call cannot be enabled while in a call, so the setting must be adjusted before or after calls. The HDX, and series room systems display poor quality video on S-Video monitor output 3. The HDX system restarted because it did not meet the H. During an ISDN point-to-point call, video might sometimes not display on the HDX system when the HDX system is paired to a Polycom Touch Control.

The EagleEye Director may indicate variance in the zoom ratio when tracking to a speaker and then re-tracking to the same speaker during the video conferencing session.

Depth information used in the zoom algorithm may be unreliable due to the microphone configuration for pan and tilt. Occasionally, when a 6M point-to-point SIP call is made between two HDX systems, the called endpoint displays green video at the bottom of the screen for a couple of seconds when the call initially connects, then displays normal video.

Making rapid changes to the selected video source by using API commands might cause the HDX system to display frozen video from one of the sources. To prevent this situation from occurring, allow sufficient time between API commands. You might occasionally notice brief video artifacts when cycling though layouts when using dual monitor emulation. The system will automatically correct these within a couple of seconds.

If you use a computer as a People video source, the video on your HDX system might be slightly clipped. During HDX system calls, loop back video of RSS recordings 8. This issue only occurs on HDX systems and only at Kbps. In the web interface, the Japanese language group names in the directory appear garbled.

In the web interface, if you select Update to change the time zone or to enable or disable StereoSurround while in a call, the update is not applied and you are unable to move to the next screen.

HDX systems are unable to answer ISDN voice and analog phone calls through the web interface.

The SIP URL address appears in the Name field instead of the Favorites name in the web interface. The Sample Sites entry cannot be removed from the directory list in the web interface. The local system interface does have the Auto BRI Configuration option. When an HDX system is configured to automatically answer point-to-point video calls, the web interface does not display a message for an incoming POTS or ISDN voice call for the user to answer the call.

The message asking you to accept the call is displayed on the local system interface. The pop-up message will then be displayed on the web interface. Searching the Directory via the web interface takes up to 45 seconds to retrieve entries if Directory searches are happening on more than 4 simultaneous web interface sessions.

HDX systems generate an SNMP alert for each web interface request. Occasionally, when configuring the Calendaring Service from the web interface, the green registration check mark is not displayed after selecting the Update page. Refresh the browser page or configure the Calendaring Service from the local system interface. HDX systems with a V. HDX systems with a PRI card installed do not issue an SNMP alert when H. Directory group names do not display correctly in the web interface when using Internet Explorer 7 with either Simplified Chinese, Traditional Chinese, or Korean languages.

However, this does not affect the names displayed onscreen during voice switching. The Classic Viewstation name is only observed under the call statistics screen of the embedded and web interface under Far Site Name.

When this error is observed, the Mute Icon of the Classic Viewstation is also displayed on other sites. This document does not include known issues for HDX systems deployed in Avaya or Broadsoft environments. For information about the known issues in those environments, refer to the Polycom deployment guides for those solutions.

New Features in Version 3. Hardware and Software Compatibility. Corrected Issues in Version 3. Hardware and Software Requirements. Support for Polycom Products. Questions about online translation?

Category Issue ID Found in Release Description Workaround Active Directory Server. You cannot enable or disable Stereo while in a call. Meeting passwords are not supported in SIP calls. Do not use H. Manually adjust the camera to the desired position. If you have an external power supply attached to a camera and you want to move that camera from one port to another, you must follow these steps: Select an aspect ratio of Use Roman-based characters only when modifying the camera name.

You cannot delete Contacts using the web interface. You must use the built-in keypad button. Stop the content and resend it. Enable encryption on the HDX system. Connect the HDX system microphone cable correctly. Ask another participant to add you to the call. Set the HDX system NTLM setting to Auto or NTLMv2. When using Internet Explorer 8, do one of the following: Manage only one HDX system at a time.

Use Polycom CMA version 5. Interoperability Polycom RMX System. Upgrade the RMX system to version 7. Configure the HDX system's preferred call rate as kbps. Use the web interface to detect newly-installed cameras.

When connected, select the DVD icon to send the PC content. Restart the HDX system.

Place calls at lower call speeds, such as kbps. Interoperability SoundStation IP Do one of the following: Interoperability Polycom VSX Systems. Limit localized system names to 13 or fewer characters. Limit localized meetings names to 14 or fewer characters. When an HDX system wakes up, Monitor 3 displays distorted video if: Connect an HDX system to a switch or dedicated LAN port.

Use a switch or dedicated LAN port instead of a hub. Profiles do not save Monitor 2 settings.

Manually register with the other servers. Use a user name that does not contain a dash. Use a unique user name. If an HDX system is configured for provisioning from the CMA server, you will be unable to log into the system if the following conditions are met: This print failure will occur when two HDX systems have the following settings: Set the baud rate to Use local Admin credentials.

If possible, enter the admin ID and password. Dial the call manually. This limitation applies to the following fields: If you select a static IP address in the setup wizard, the following message appears: Something is wrong "Access is denied. TIP option should be disabled in Siemens environments. If an HDX system hosting a multipoint call has been configured to display content on Monitor 2, content will be displayed on Monitor 1 if a far-end system sends content under the following circumstances: Use the Delete key to delete text from a text field.

Ensure that only one user at a time performs a directory search. Use Internet Explorer 6 or Internet Explorer 8.

Have the Classic Viewstation join the conference first.